The Quality Book
The Quality Book provides a coherent overview of the essential systems and practices of quality management. The book was originally designed for those with "quality" in their titles, but it can be used by any student, manager, engineer, team leader, trainer or facilitator wanting to integrate quality into his or her function or team. The book has been utilized and received rave reviews from companies such as Steelcase, Coca-Cola Enterprises and the National Institute for Quality Improvement. The Quality Book presents quality management in practical terms, explaining how to adopt and adapt quality methods and principles to almost any organization. Important messages weave through this book, including the need to be flexible, to continue learning and to have fun in the process.