What if your furnace could …

… tell you that it isn’t operating correctly?
… tell you when a vacuum pump rebuild is going to be necessary?
… tell you that you are at risk of experiencing discoloration in the next cycle?
… tell you that you will not pass the leak-back test in three weeks?


What if your furnace could warn you about a heating element failure, order the part and schedule the service needed to install it?

These what ifs are the motivating drivers pushing predictive-maintenance technology to the forefront of product development and maintenance strategies for industries across the globe. And, in the near future, customers are going to expect all heat-treatment furnaces to be capable of leveraging the Internet of Things (IoT) to perform such analysis (Fig 1).

Currently, when a heat-treatment furnace breaks, the result is clear: production comes to a grinding halt and the personnel necessary to resolve the issue might not be readily on hand. As a result, companies are faced with unplanned downtime until the problem is resolved, potential overtime wages for the necessary personnel, the cost of rushing critical part shipments and more.

In an effort to combat this issue, the ultimate goal of Ipsen’s PdMetrics™ software platform for predictive maintenance is to carry out maintenance at a scheduled time when the maintenance activity is most cost-effective and before the equipment’s performance decreases below the set threshold. As one can imagine, predicting when maintenance is needed and preventing failures before they occur carries several additional benefits, including avoiding high-cost events, increasing furnace uptime and reliability, reducing the need for frequent maintenance/repair and minimizing the maintenance burden placed on shop personnel by unexpected downtime.

In addition, the integration of predictive maintenance provides a smart, connected furnace capable of monitoring in-service equipment to capture data that assists in refining furnace operations and reporting when service will be needed. Through analysis of critical furnace data, predictive maintenance software can also identify maintenance trends, deteriorating conditions and more. This, in turn, helps furnace users plan ahead – whether that means scheduling the necessary personnel to perform maintenance or ensuring the necessary furnace parts are in stock. Furnace manufacturers that utilize predictive maintenance are also able to gather data on the furnace’s overall performance, which assists with continuous product improvement and future innovations.

Overall, the ideal maintenance program incorporates a well-balanced mix of predictive, preventive and corrective maintenance in order to best maintain equipment. However, it is the addition of predictive maintenance that helps create a cost-effective program that can catch failures before they occur, schedule maintenance as required and adequately prepare for any corrective maintenance that may be needed.

As today’s equipment continues to evolve in an attempt to optimize operations and reduce unplanned downtime, predictive maintenance will also continue to become more widely utilized. By examining the emergence of predictive maintenance as a tool for analyzing future performance and maintenance needs and the impact of Ipsen’s PdMetrics software platform, one can better understand how companies can successfully increase production and optimize operations while also reducing unnecessary costs and unplanned downtime.

The Maintenance Spectrum

In order to fully understand the emergence of predictive maintenance and its many benefits, it is important to first look at the two common forms of maintenance used today: corrective and preventive. Each maintenance strategy possesses it owns requirements and is often performed in conjunction with another form of maintenance in an effort to maintain production levels, as well as control – if not reduce – maintenance costs.

Corrective Maintenance

Considered one of the most basic approaches to maintenance, corrective maintenance is typically employed after a furnace fails to function correctly. As such, corrective maintenance often involves looking at the furnace’s common symptoms to determine the probable causes of failure and, ultimately, correct them.[1]

With the performance of corrective maintenance there are a few inherent disadvantages, the primary one being that it permits failures to occur. As a result, one is unable to completely avoid disruption to production, and it also becomes increasingly difficult – and costly – to reduce the amount of time needed to address the issue because one must be prepared at every moment for something to go wrong. This means having a wide array of spare parts on hand at all times, having the storage space to keep the parts, paying overtime wages for maintenance personnel to correct the issue and more – all of which can lead to low profitability.

Preventive Maintenance

Preventive maintenance, on the other hand, involves regular inspection and maintenance of the furnace equipment before any major failures occur. Having a preventive maintenance (PM) program in place is a key part of protecting one’s equipment and generally includes regular inspection, equipment servicing, repair and replacement. Overall, PM programs allow companies to schedule downtime in advance, and they also help provide predictable, annual maintenance costs.[2]

PM differs from corrective maintenance in that, rather than waiting for failures to occur before fixing them, it involves regularly preventing errors before they occur and keeping the furnace in excellent working condition. As such, PM is often considered an effective method for protecting one’s equipment and helping prevent unplanned downtime. PM can be divided into two sub-categories: time-based and condition-based maintenance.

Time-Based Maintenance

Time-based maintenance can be simplified as waiting for a specific trigger to occur before implementing the preventive action. The trigger can be based on a number of items – the amount of time passed, lead times, production quantities, etc. A common example of time-based maintenance is getting the oil in your car changed, as this action is performed at a fixed interval of time and/or according to a certain mileage.

This form of maintenance, though, also possesses its own disadvantages. For example, parts with low wear are exchanged according to this time-based principle, meaning they will need to be replaced more frequently. As a result, a larger number of low-wear parts will need to be purchased and stored in order to prevent unnecessary downtime – all of which leads to increased costs. In the end, time-based maintenance is best utilized when the expenses it creates are lower than the costs that would occur for unplanned downtime situations or another form of maintenance, such as corrective maintenance.[3]

Condition-Based Maintenance

Not too different from time-based, condition-based maintenance also relies on a trigger for indicating when preventive action is required. In this case, the trigger is the desired condition of the equipment. Inspected at regular, time-based intervals, wear-related conditions are recorded either with sensors or through human inspection and then compared against the required wear allowed for safe operation. If that value is exceeded, then maintenance of the necessary parts and/or systems must be carried out.[4]

One such example of condition-based maintenance is replacing car tires when the minimum tread depth falls below the prescribed preset limit. An example when working with a heat-treatment furnace would be adjusting the pump water miser when the roughing pump’s operating temperature falls outside the recommended limits.

With this form of maintenance, though, comes some limitations. For example, maintenance must be immediately performed if a limit is exceeded. This leads to unpredictable maintenance periods and makes it necessary to have a fair amount of spare parts in stock at all times – both of which result in increased personnel and storage costs. Similar to time-based maintenance, condition-based maintenance is worthwhile only when the expenses are reasonable in relation to the overall benefits and to the cost of other forms of maintenance.

Predictive Maintenance

The goal of predictive maintenance is to apply analytics to detect a risk of failure, thus helping prevent the failure before it ever occurs. The ideal predictive-maintenance program is often utilized in tandem with a PM program, as well as designed to prevent equipment failures and schedule maintenance as needed. By monitoring the furnace, its performance and other parameters, predictive maintenance provides key data that can be analyzed in order to determine when maintenance should be, or will need to be, performed, thus providing a heat-treatment furnace that is capable of performing what ifs. In addition, this data can be used to optimize the furnace’s performance, efficiency, reliability and more. As a result, predictive maintenance is, in many ways, an enhanced extension of the condition-based PM system.

In contrast to the other forms of maintenance, however, predictive maintenance allows for an all-encompassing planning of available resources, thus helping minimize unnecessary personnel, storage and spare-parts costs. In addition, it is effective at identifying problems that occur between scheduled inspections. In the end, predictive-maintenance systems generally carry a corresponding high benefit-to-cost factor, resulting in a specialized solution for the most essential components of a larger system – in this instance, a heat-treatment furnace.

The Convergence of the Internet of Things and Big Data

Improved operation is one of the key driving forces behind the many actions and decisions various businesses make. Demonstrating as much, the International Data Corporation (IDC) recently performed a survey among business and operations professions that concluded: “The leading driver of Big Data and analytics projects is ‘product or service improvement and innovation.’”[5]

To understand the growing development of such projects, one must first understand the convergence of the IoT and Big Data.

Understanding the Internet of Things

The term the “Internet of Things” was first coined in 1999 by Kevin Ashton, then co-founder and executive director of the Auto-ID Center, as a way to describe how physical objects are connected to the Internet.

“Today computers – and, therefore, the Internet – are almost wholly dependent on human beings for information. Nearly all of the roughly 50 petabytes (a petabyte is 1,023 terabytes) of data available on the Internet were first captured and created by human beings – by typing, pressing a record button, taking a digital picture or scanning a bar code […] The problem is, people have limited time, attention and accuracy – all of which means they are not very good at capturing data about things in the real world […] If we had computers that knew everything there was to know about things – using data they gathered without any help from us – we would be able to track and count everything, and greatly reduce waste, loss and cost. We would know when things need replacing, repairing or recalling and whether they were fresh or past their best.”[6]

While the IoT was coined in 1999, it wasn’t until 2010 that the concept started to gain popularity. Overall, the IoT includes connections beyond the industrial context, such as wearable devices on people – meaning physical objects are linked through wired and wireless networks (e.g., a Fitbit® fitness tracker, which monitors different aspects of one’s health and records that data via a network connection).

Defining Big Data

If one approaches the IoT as a multitude of Internet-connected sensors that are attached to a range of “things,” Big Data is then a term for the massive amounts of data these things generate. Take a smartphone, for example. If you carry one around with you regularly, many of your frequent activities (both physical and within the phone) can be tracked, analyzed and acted upon. The data that your smartphone activity creates is considered Big Data.

Big Data is characterized by the four Vs: velocity, volume, variety and veracity (i.e., accuracy). To put it simply, “connected, sensor-instrumented industrial devices are yielding data” rapidly (velocity), in large amounts (volume) and in a mixture of “structured, semistructured or unstructured” information (variety). In addition, this data can be “noisy and of uneven quality” (veracity). This means that certain data can be more accurate than others, depending on its origin.[7]

This data is then utilized in analytics initiatives, such as predictive maintenance, to “[discover] early signals that predict machine failure to determine priorities for asset maintenance or anticipating a shift in demand that will impact operations delivery capability.”[8] All of this, in turn, contributes to improved operations through predictive maintenance’s utilization of the IoT and Big Data.

Development of Software Platform

The PdMetrics software platform was developed by Ipsen as a way for companies to create value from the wealth of data that is available from their equipment and the processes run in the furnace. Users are thereby able to efficiently and cost-effectively reduce unnecessary downtime while also optimizing operations. The software platform provides furnace users with four primary features: the ability to achieve maximum equipment performance, a Diagnostic Helper with access to vital tools and resources, an intelligent maintenance routine and continuous optimization of furnace usage. Each of these features interacts and builds off of each other to create an integrated user experience.

Possessing the ability to monitor key furnace parameters and critical data is becoming an essential need as companies increasingly focus on reducing machine failures and, thus, maintenance costs. In fact, industry studies have shown that “the failure of a machine critical to an operational process can have a major impact on the revenue that can be generated by a firm [...] Accurate, timely predictions can save millions of dollars in maintenance costs.”[9] In the end, implementing a software platform for predictive maintenance provides solutions for all personnel levels – from the furnace operator, who can now easily monitor the furnace’s health and ongoing status, to management, who now has a complete overview of the entire operation via a network of connected furnaces with greater intelligence (Fig. 3).

Take, for example, how the four primary features operate when monitoring the necessary critical data for the hot zone.

Maximum Equipment Performance

To ensure maximum performance of the hot zone, parameters such as resistance to ground, heat loss, open circuits and hot-zone cleanliness are monitored. This, in turn, helps avoid arcing, which can damage the heating elements; ensures proper heating uniformity; and prevents high-energy consumption by the hot zone.

Diagnostic Helper

The Diagnostic Helper offers leak-diagnostic procedures and an Ask the Expert feature to help furnace users better determine the cause of any problematic symptoms. It also offers several valuable resources, such as tips on maintenance troubleshooting, valve troubleshooting sequences and more.

For example, a leak could be indicated if a furnace experiences difficulty attaining vacuum levels (i.e., evacuating). Users can then utilize the Diagnostic Helper’s resources to determine the root cause before the leak slowly degrades the hot zone. On the other hand, if users suddenly begin experiencing outgassing, dirty parts and/or a lengthy pumpdown, they are able to use the weather station to see if the humidity levels are high enough to be the cause or if these symptoms are indicative of a larger issue.

Intelligent Maintenance Routine

While it is still essential to have a set PM program and corrective maintenance capabilities, PdMetrics builds on existing maintenance and PM programs by incorporating an intelligent maintenance routine that provides an automatic maintenance reminder based on furnace performance and component usage. As a result, rather than replacing hot-zone components or checking for discoloration based on how much time has passed, users are notified when the hot zone indicates the need for such maintenance. This then allows for the scheduled allocation of resources toward maintenance personnel, replacement parts and more. In addition, whenever an action is required and/or an error or anomaly is experienced by the furnace, the software platform will maintain a log of all the errors or issues ever experienced by the furnace.

Rounding out the ability of this software platform to provide an intelligent maintenance routine is its incorporation of calibration due dates. Accordingly, it takes note of when calibration is needed and provides enough advance time to plan so that production can continue running without interruption.

Optimize Furnace Usage

Finally, users are able to continuously improve their furnace usage as well as experience increased operational visibility. With the software platform’s capability for integrating with multiple furnaces, as well as smart connectivity that allows users to receive alerts via email and/or text message, it has become increasingly simple to not just monitor multiple furnaces within one location (Fig. 4) but to also monitor multiple furnaces within different facilities. As a result, factories can be globally connected in a way not possible before.

By analyzing the data gathered, users are better able to implement any necessary improvements or adjustments that will help refine and enhance the equipment’s performance as well as more effectively delegate resources (e.g., parts, personnel) according to overall needs.


What if your furnace could tell you that it isn’t operating correctly?

Such a simple, yet impactful question is the driving force behind the constant evolution of maintenance methods and procedures. This constant evolution is necessary if one is to successfully increase production and optimize operations while simultaneously reducing manufacturing costs and unplanned downtime. One answer to this what if– as well as the next step on the maintenance evolution path – is predictive maintenance.

As we advance down this path, many companies are learning that “predictive maintenance analytical models can guide managers to better decisions on how to deploy assets and when to maintain them to ensure safe, efficient and optimized operations.”[10] What Ipsen is discovering is that the PdMetrics software platform for predictive maintenance provides a new, innovative solution for the thermal-processing industry thanks to its ability to ensure maximum equipment performance via real-time monitoring of critical systems.

Benefits include predicting and scheduling service based on the furnace’s operational history; reducing unplanned downtime with the ability to determine inventory needs in advance and correct problem areas before they become critical; and integrating the software platform with the current service department to better track and schedule regular preventive-maintenance activities.

In the end, PdMetrics is a key example of how predictive maintenance is emerging as a tool for analyzing equipment performance and maintenance needs, as well as how the Internet of Things and Big Data have begun to impact the world of heat treatment.

For more information: Contact Aymeric Goldsteinas, product development manager, Ipsen, Inc., 984 Ipsen Rd., Cherry Valley, IL 61016; tel: 815-332-2551; fax: 815-332-4995; e-mail: Info@IpsenUSA.com; web: www.IpsenUSA.com


  1. Grann, Jim, “Protecting Your Vacuum Furnace with Maintenance,” Ipsen White Paper, Industrial Heating (2015), http://www.industrialheating.com/ext/resources/IH/Home/Files/PDFs/15March-IH-WhitePaper_MaintenanceTips_final.pdf.
  2. Ibid.
  3. Ahmad, Rosmaini, and Shahrul Kamaruddin, “An overview of time-based and condition-based maintenance in industrial application.” Computers & Industrial Engineering, Vol. 63, No. 1 (2012), pp. 135-149.
  4. Ibid.
  5. Morris, Henry D. et al., “A Software Platform for Operational Technology Innovation,” International Data Corporation (2014), pp. 1-17.
  6. Ashton, Kevin, “That ‘Internet of Things’ Thing,” RFID Journal, Vol. 22, No. 7 (1999), pp. 97-114.
  7. Morris, pp. 7.
  8. Ibid., 1.
  9. Ibid., 4.
  10. Ibid., 16.

Powerful but Simple Diagnostics

The PdMetrics™ software platform utilizes proprietary sensors and control algorithms to determine the appropriate timing for replacing parts and servicing the furnace. When the software determines an action is necessary, an automatic alert is sent to both the customer and Ipsen*, thus notifying the customer in advance, as well as setting up the delivery of necessary parts and/or scheduling service personnel.

Other key features include:

  • Stand-alone interface screen capable of integrating with multiple furnaces
  • Part replacement notifications based on usage and wear characteristics
  • Smart connectivity allows users to receive alerts via email and/or text message
  • Technical support via Ipsen’s Service Cloud allows service experts to quickly access the necessary data and provide optimum support

Overall, by monitoring critical data, including controls, vibrations, pressure and more, users are able to improve the health and integrity of several systems: the hot zone, pumping system, cooling system and vacuum integrity (Fig. 2).